Find answers to common questions about orders, payments, product quality, peptides, and storage.
Order / Payment Questions
What payment methods do you accept?
We currently accept:
- US Credit/Debit Cards via secure payment link
- Cash App
- BTC
Why do your payment methods sometimes change?
Payment processors sometimes change their policies even when businesses follow all industry regulations. If this occurs, we update our available payment options so we can continue providing secure checkout options for our customers.
When will my order be processed?
Orders are processed during normal business hours, Monday through Friday, excluding holidays. If your order is placed and paid the same day before 2:00 PM Central Time, it will typically ship that day.
How can I check my order status or find my tracking number?
You can create an account and log in to your account dashboard to view your order status and, once available, your tracking information.
Orders will appear in your account as long as they were placed using the same email address connected to your account.
You can also check your Order Completion email for tracking details once your order has shipped.
How do I track my shipment?
Once your order has shipped, tracking details may be viewed in your account dashboard if you created an account using the same email address used at checkout.
Your tracking number will also be included in your Order Completion email.
Website Updates
Why does the website change occasionally?
We are continually improving the website’s design, checkout process, and functionality to provide a better experience for customers.
Product Quality
How can I verify the quality of your products?
Our products undergo independent HPLC testing. COAs are available upon request for the corresponding lot number.
Why are your products labeled “Research Use Only”?
All products sold by KaCreationsCo are strictly intended for laboratory research use only and are not approved for human or veterinary use.
About Peptides and Storage
Why does the powder sometimes look clumpy?
Peptide powders may appear as a puck, clumpy mass, or loose powder due to shipping conditions. This does not affect purity.
How should peptides be stored?
Lyophilized peptides should be stored in a cool, dry environment away from heat and light. Once reconstituted they should typically be refrigerated.
Support / Contact
How can I contact support?
For questions regarding orders, payments, tracking, or general inquiries, please contact us at:
Our support team responds during normal business hours, Monday through Friday.
