Shipping and Returns

KaCreationCo processes and ships orders in the order they are received. Shipping times may vary based on order volume, product availability, and carrier performance (USPS / UPS).

Buyer is responsible for providing an accurate shipping address at checkout. KaCreationCo is not liable for delays, misdeliveries, or returned packages caused by incorrect or incomplete addresses.

Once a package is accepted by USPS or UPS, KaCreationCo is no longer responsible for the shipment, its handling, or its condition in transit.

Contact us immediately to correct the address. If your order has already shipped, it must be returned to us before it can be reshipped.

Tracking information is provided once the order ships. USPS / UPS may delay scans or updates depending on workload and routing.

If tracking shows a status such as “In Transit,” “Out for Delivery,” or “Delivered,” KaCreationCo has no control over further movement or handling of the package.

If a package is marked as “Delivered” but you did not receive it, you must contact the shipping carrier (USPS or UPS) and file a claim directly with them. KaCreationCo cannot issue refunds, replacements, or reshipments for packages that the carrier confirms as delivered.

Delivery time estimates on our site are approximate and are not guaranteed. Once an item leaves our facility, it is under the control of the carrier.

If there is a significant delay, please contact our customer support team and we will work with you to find a satisfactory solution, which may include discounts or partial refunds when appropriate.

While this is extremely unfortunate, we always make it our goal to get products out as quickly as possible, especially those with expedited shipping.

Once a product leaves our warehouse, it is out of our control, and at times the postal carrier may take longer than expected. If this happens, please reach out to our customer service team and we will work to make the issue right.

If your order does not seem to process correctly, please reach out to our support team for assistance.

KaCreationCo securely packages all orders before they are transferred to the shipping carrier (USPS / UPS). Once the carrier accepts your package, they are responsible for its handling and condition during transit.

If your package arrives damaged in transit (crushed box, broken vials, leakage, etc.), you must file a claim directly with the shipping carrier (USPS or UPS). Most shipments include $100 insurance coverage which may be used toward reimbursement based on the carrier’s policies.

KaCreationCo cannot replace, refund, or resend items that are damaged by the carrier in transit, because we are not responsible for carrier-caused damage once the package has been handed over.

If KaCreationCo ships the wrong item or an item appears to be missing from your order, you must notify us within 48 hours of delivery at:
info@KaCreationCo.com

Once our team verifies the legitimacy of the claim, the missing item will be sent to you.

All orders are documented and photographed prior to shipping to avoid any fraudulent claims.

Due to the nature of our products as research materials, all sales are final. KaCreationCo does not accept returns, exchanges, or refunds under any circumstances.

This includes, but is not limited to:

• Buyer remorse or change of mind
• Ordering the wrong product or quantity
• Misunderstanding the use or purpose of research materials
• Attempted return of opened, sealed, or used products

KaCreationCo is not responsible for packages that are lost, stolen, delayed, or mishandled after they have been accepted by the shipping carrier (USPS or UPS).

If a package is:

• Lost in transit
• Marked as “Delivered” but not received
• Stolen from a mailbox, porch, or parcel locker

Buyer must file a claim directly with the carrier (USPS or UPS) and utilize any included $100 insurance coverage for potential reimbursement.

KaCreationCo cannot issue refunds, replacements, or credits for lost or stolen packages once the carrier accepts the shipment.

Initiating a chargeback or payment dispute without first contacting KaCreationCo is considered misuse of the payment process and may be treated as fraud.

In the event of a chargeback, KaCreationCo may:

• Provide the bank or payment processor with full documentation including order records and carrier tracking
• Dispute the chargeback using proof of shipment and/or delivery
• Send unpaid balances to a collections agency
• Restrict or permanently ban the Buyer from future purchases

All products sold by KaCreationCo are intended for laboratory research use only. They are not intended for:

• Human consumption
• Injection, inhalation, or topical application
• Medical, diagnostic, or therapeutic use
• Veterinary treatment or animal consumption

Buyer assumes full responsibility for ensuring that products are handled, stored, and used in accordance with applicable laws, regulations, and institutional guidelines.

For questions about this Shipping & Returns Policy, contact:
Email: info@KaCreationCo.com
Website: KaCreationCo.com